Four layers, working together
Verified vet sellers
Every seller verifies their veterinary license before listing. You're buying from a peer who understands equipment condition standards — not a reseller who doesn't know what they're selling.
Escrow payment hold
Your payment is held by Stripe — not forwarded to the seller — until you confirm the equipment arrived and meets the listing description. The seller gets paid only when you're satisfied.
How escrow works →5-day inspection window
From the moment delivery is confirmed, you have five full days to inspect the equipment, power it on, and verify it matches what was listed. No pressure to release funds immediately.
See what to check →Dispute mediation
If something is wrong with the equipment and the seller isn't cooperating, our team reviews the evidence and makes a binding decision — including full refunds when warranted.
Dispute process →5 days to make sure it's right
The clock starts the moment the shipping carrier marks your package delivered — not when you notice the notification, not when you open the box. Plan to inspect promptly after delivery.
If you confirm receipt or the 5-day window expires without a dispute, funds release automatically to the seller. Don't accept before you've had a chance to inspect.
The vet-only network creates accountability
General resale platforms have no mechanism to distinguish a licensed veterinarian from a broker who bought a pallet of decommissioned equipment. CliniCycle requires license verification before any seller can list — which means sellers have professional reputations, regulatory accountability, and genuine subject-matter knowledge.
A vet selling their old portable ultrasound knows exactly what the probe hours mean. A vet buying it understands what to ask. That shared context makes disputes rare and bad-faith sales nearly nonexistent.
It's also why our dispute resolution team has domain expertise. When they review a claim about a dental unit's air/water syringe not functioning, they know what that means and what evidence to request.
What buyer protection doesn't cover
Our protection is strong, but it has limits. Understanding them before you buy sets the right expectations.
Buyer protection FAQ
What happens if the equipment arrives damaged from shipping?
Photograph the damage immediately and do not release funds. Open a dispute within your 5-day window and include the exterior packaging photos alongside photos of the damage.
CliniCycle will review the evidence and determine whether the damage was pre-existing (seller's responsibility) or occurred in transit (a shipping insurance claim). Either way, your funds remain held until the issue is resolved.
Can I get a refund if the equipment doesn't work for my practice?
What if I'm traveling and can't inspect within 5 days?
If you know you'll be unavailable around your expected delivery date, contact our support team in advance. We can note the situation and — in some cases — adjust the inspection window for good-cause circumstances.
The best practice is to time your purchases for when you'll be available to inspect. Don't purchase equipment you know will arrive while you're at a conference or on vacation.
Does buyer protection apply to in-person local pickups?
What if the seller becomes unresponsive after payment?
If a seller stops responding after receiving your payment, open a dispute immediately. Seller non-communication is taken seriously — CliniCycle will contact the seller directly through multiple channels and set a response deadline.
If the seller fails to respond or ship within a reasonable window, we will authorize a full refund. Funds cannot be released to the seller while an active dispute is open.
Ready to buy with confidence?
Browse verified equipment from licensed vet professionals across the USA.